Frequently Asked Questions
Everything you need to know about your Gym Plus experience.
What is the standard shipping time for gym equipment?
Standard shipping typically takes 3-5 business days for apparel and accessories, while heavy equipment like power racks and treadmills may take 7-10 business days depending on your location.
Do you offer a warranty on your fitness gear?
Yes, all Gym Plus hardware comes with a 12-month manufacturer warranty. Specific premium products may include extended coverage for frames and motors.
Can I return an item if it doesn't fit?
Absolutely. We offer a 30-day return policy for all apparel and footwear, provided the items are unworn, have original tags attached, and are in their original packaging.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna and Afterpay.
Are your supplements third-party tested?
Yes, all supplements sold on Gym Plus are third-party laboratory tested for purity and potency to ensure they meet the highest safety standards for athletes.